The other side of the coin for manufacturers of medical equipment and devices is often known as service sales. The equipment, on the one hand is expensive on its own, but if that equipment requires assistance or repair or develops problems, then a technician has to service it. It is the actual work of the staff of service sales to work on repair, selling maintenance and other services that the company manufactures and also offers to accompany the manufactured products.
John Kasper Minnesota Vikings, as the first Executive maintained close interaction with clients to resolve and address complaints under time constraints as well as provide prompt responses to inquiries concerning services and products.
Manufacturers of medical device have to optimize their sales teams and examine their programs to ensure that they do not overlook any service sales opportunities. When a company dealing with medical equipment examines a sales record they have to look at the pricing of services, the training and tools available to its team, what services are available and at every other sphere that could possibly influence why a sale does not or does happen. The medical equipment company has to decide how that area of service sales should be strengthened to increase number of sales made as well as the revenue, once the cause has been isolated.
Medical device manufacturers uses the same method with service sales as they does with device sales. To see what suggestions those on the receiving end of sales have to say, they usually listen to customer feedback and examines the numbers. For example, if a huge percentage of customers think that prices are very high, then to increase the service sales, lowering the price might be a way to increase the revenue of the company. On the other hand if customers report that the options were ambiguous and not presented clearly, then the company might want to offer literature and new training to the sales staff so that they can present the options of service sales in a clearer voice with all of the options laid out for the customer. Gradually roll out the benefits and features of your solution when the time is right. When you do this, watch for the reactions of the customers carefully. The best salespeople will confront objections right away and head-on.
Being the Asst. Strength and Conditioning Coach of Minnesota Vikings Football, LLC, John Kasper Minnesota Vikings responsibilities included conditioning programs for team players and implementing effective injury prevention and designing.
There can also arise many problems that could create a barrier of making more service sales. However, in order to figure out exactly where the difficulties lie, a company has to review feedback and performance. For example, it could be the way that the department was told to perform or it could be one particular sales person. It could just be the prices that the corporation is charging or it could be the training that sales person was given. These all are closely related and come together, and improvement of one component can drastically improve all of the others.